FREE SHIPPING ON ALL ORDERS  |  Limited time only

FREE SHIPPING ON ALL ORDERS  |  Limited time only

FAQ

How do I update my cart during order?

Update Quantity

If you haven't clicked checkout yet, scroll up on top of the page click 'Cart' which is always visible on the upper right corner of the page or simply go here. All added items will be visible. Update the number in the 'Qty' column to change the number of your product order.

Delete a product

Follow same steps above on how to go to your cart. On the cart page, look for the remove button. Click it to delete an item.

After Checkout

If you are already on the checkout page (customer information, shipping method, and payment method) but you notice incorrect quantity or incorrect product on the quick summary on the right side of the page, simply click 'Cart' visible on the upper right side of the page to modify your order. Then, follow the same steps above on how to update the quantity or delete a product.

Where is my order?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that are crafted-to-order which will extend the shipping times. We promise to ship all orders as quickly as possible but please be patient as we work to get them to you. 

I have received certain items, but not all items from my order?

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. 

Where is your store based?

London, United Kingdom.

How do discount codes work?

Only ONE discount can be applied on our Checkout page. You can add your discount code only after you click on Checkout while in your Cart.

What is the store's cancellation policy?

For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our warehouse (generally within a couple hours) or manufacturers (generally within 1 day), your order cannot be cancelled.

How long will it take to receive my order?

As we stock items in different warehouses, processing time will vary greatly between products. Once your order has been processed and shipped, a confirmation email will be sent to the email left at check out. As we tend to ship overseas, please allow 2-4 weeks for delivery.